Telephone:

01643 818637

Opening Hours:

Mon - Sat: 09:30 - 17:00; Sun: 10:00 - 16:00

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Returns

What is our Returns Policy?
How do I return something?
What if the item is faulty?
How do I arrange an exchange?
Can I return an item I purchased direct from you at a show?
Can I return an item I received as a gift?
How long will it take to deal with my return?


WHAT IS YOUR RETURNS POLICY?

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.

We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will charge for sending any exchange items by post.

You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a refund excluding any delivery charge.

HOW DO I RETURN SOMETHING?

You can return an item as long as you have your receipt.

Please ensure that you have our authorisation before returning your item(s) by post.  The delivery note that came with your parcel has clear instructions of how to do this. Please include a letter giving your name,  address,  email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.

Make sure your items are securely wrapped and send your return to:
Returns Department
Exmoor Country Interiors
2 Blenheim Road

Minehead

Somerset

TA24 5PY



Parcels are returned at your own cost, and we strongly recommend you obtain proof of delivery,  as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.

WHAT IF THE ITEM IS FAULTY?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can let you know whether to return it or not.  Should you need to return the item, we will ensure you are reimbursed for standard return postage on the item.

If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on 01643 818637 (Monday - Friday 9am to 5pm) or by email on sales@exmoorcountryinteriors.co.uk  before you return the item so we can discuss the fault with you and agree the best way forward.  We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

HOW DO I ARRANGE AN EXCHANGE?

If the product you require is still available we will exchange it for you free of charge. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.

CAN I RETURN AN ITEM I PURCHASED DIRECT FROM YOU AT A SHOW?

Yes, you can return an item as long as you have your receipt.

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

An item that was received as a gift can be returned for an exchange or gift vouchers.  An email will be sent to the person who made the original purchase when the exchange is completed.

 

HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?

Once your parcel has been received by our team it can take up to 10 working days to fulfil your request. Returns are dealt with in the order in which they are received.

When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address.  Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.

 If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 01643 818637 (Monday - Friday 9am to 5pm) so we can investigate.